Field service software with Stripe integration

"Integrates with Stripe" can mean two different things here: linking a Stripe account you control, or using a vendor's own payment product that Stripe processes behind it. We checked each vendor's help documentation on October 16, 2026. Kickserv and ServiceM8 both route card payments through Stripe, and both document taking them online and on site; FieldPulse does not document a Stripe option. No payment was run for this page.

Who runs payments through Stripe

Kickserv links your own Stripe account. Its help article presents card acceptance as Kickserv's Stripe integration: you connect a new or existing Stripe account from Settings, Integrations, Online Payments, and setup is free. Customers are told by email or text that an invoice is ready and pay it through Stripe from the invoice itself or the Customer Center. You can also send a payment request, by email and, if enabled, text, for the remaining balance, a fixed amount, or a percentage. The same linked account lets your crew take payments on site in the Kickserv mobile app with Tap to Pay. The article names no other processor and lists no Kickserv card fee; the costs it mentions are Stripe's, such as a 1.5% fee for instant payouts on qualified accounts and a 5.99% merchant rate for Klarna financing, which is available in U.S. dollars. It does not explain refunds or how a completed payment updates the job.

ServiceM8 retired its old Stripe Payments add-on for new customers. Its replacement, ServiceM8 Pay, is processed by Stripe: setup asks you to connect a new or existing Stripe account, and ServiceM8 says Stripe is the only card processor it supports. If you are moving from the old add-on, setup adds a separate ServiceM8 Pay profile to your existing Stripe account, and every card payment taken in ServiceM8 then goes through that profile. On site, ServiceM8 Pay documents Tap to Pay on eligible phones, QR-code Scan & Pay on the customer's own phone, and manual card entry; online invoices get a Pay Now button. Its fees are its own pay-as-you-go, per-transaction fees, listed on a separate page, payouts arrive the next business day, and it is only available on a monthly subscription plan, not per-job pricing. Current add-on users are not given a deadline to switch, but should confirm in writing how long the add-on stays supported.

FieldPulse offers its in-house FieldPulse Payments for approved U.S. businesses, or partner processing through Bank of America, Card Connect, Fullstack, or NMI. Stripe is not among them, and FieldPulse says new payment features are always released on FieldPulse Payments, and some only there. Choose FieldPulse for its workflow, not for a Stripe connection.

Kickserv or ServiceM8: whose payment terms you accept

Both take cards at the door and on invoices paid later, so where the card is taken does not separate them. What does is whose terms you accept. With Kickserv, your Stripe account is the payment relationship: payouts and Klarna financing, useful for a customer who cannot pay a large job at once, come from Stripe, and the article lists no Kickserv card fee, so read your Stripe pricing and confirm with Kickserv that nothing is added on top. With ServiceM8, you accept a packaged product: ServiceM8 Pay's published per-transaction fees, its next-business-day payouts, and a monthly plan, in exchange for more documented ways to take a card on site, including a QR code the customer pays from their own phone. A switcher's payments also land in a separate ServiceM8 Pay profile, so check that they show up where your Stripe reporting expects them.

If the deciding factor is cost per card, neither article settles it: compare your own Stripe rate against ServiceM8 Pay's fee page for your typical ticket size.

Why Stripe might still matter

Stripe is worth keeping when the business already reconciles other sales channels there, uses its reporting or payouts, or wants one processor across a web store and field work. If none of that applies, a vendor's built-in processing can be simpler; compare its rates, payout timing, and refund rules instead of insisting on Stripe.

Reproducible mini-check

Use a Stripe test-mode account and synthetic card numbers if the vendor accepts one; otherwise use a small live charge you refund afterward. Send a payment request or invoice, complete one payment, decline another, take one Tap to Pay payment on site, issue a partial refund, and interrupt the connection before the job updates. Find each payment in your Stripe account. Check whether the job, the invoice, and your accounting export each show the same gross amount, refund, and status, and who is told when they disagree. Use PCI Security Standards Council material and your processor to determine your actual card-data responsibilities. This check was not performed for this page.

Conclusion: pick the terms, then test the refund

If Stripe is a requirement, keep both Kickserv and ServiceM8 on the list. Lean to Kickserv when you want your own Stripe account and Stripe extras such as Klarna financing to carry payments; lean to ServiceM8 when ServiceM8 Pay's fees, next-day payouts, and wider on-site options suit you and you are on a monthly plan. Drop FieldPulse from a Stripe-first shortlist, but judge it on its own payment terms if the processor is negotiable. Never solve a missing status by writing card details into job notes or messages.